- Remove the cartridge and rinse the nib (including the entire grip section) with water to lightly flush out the ink.
- Fill a container large enough to hold the nib (including the grip section) with water or lukewarm water, and let it soak for about a night.
- Thoroughly rinse the nib by running water from the side from where the cartridge is inserted toward the nib.
- When using a converter, first remove the ink. Then, with the converter still attached, repeatedly draw in and expel water or lukewarm water from a cup, just as you would when filling it with ink. The process is complete when no more ink color comes out.
- Allow the item to drain and dry for more than half a day before use. Using it while still damp may cause unpleasant odors, so be sure to let it dry thoroughly.
*Bacteria and germs may grow if you wash the nib with liquids other than tap water.
*Please never take the nib off the cover when you wash it. If you take the nib from the cover, we may have to charge you for our re-tuning services when you request them.
There is no set rule regarding the frequency of washing the nib. Wash the nib of your fountain pen when you are bothered by dirt, when you want to improve the ink flow or when you want to change the ink color or whenever you want. Please see the following FAQ.
Each type of ink has a different composition, and chemical changes may occur when different types of ink are mixed, which can cause a malfunction (ink clogging). Please make sure that you wash the nib when replacing ink.
Please see “How should I clean the nib of my fountain pen?” for details of the way to wash the nib.
Store your urushi lacquered fountain pen in a place that is not exposed to an extremely dry environment or direct sunlight.
We recommend storing your fountain pen in the attached blue pouch or any other pen case of your choice.
When you do not use your fountain pen for a long period of time, please store it after removing ink, washing the nib, and thoroughly drying it.
Wipe your fountain pen with a soft damp cloth. If you are still unable to remove the ink after wiping, please feel free to contact us.
If your registration is complete, we can help you retrieve it. Please contact us via “Other inquiry” form in the Contact page for assistance.
Please try washing the nib. If the issue persists after cleaning, please contact us.
Please feel free to contact us, and we can offer such services as the tuning of the nib.
Depending on how you hold the pen, the nib may not be parallel to the paper, which can prevent ink from transferring to the paper, causing incomplete letters. This tendency is more pronounced with broader nibs or softer nibs (such as pens with elastic nibs, soft-medium, or soft-fine nibs). To address this, try positioning the nib more directly toward the paper, ensuring the pen point makes solid contact with the surface. Please feel free to contact us if this does not make any improvement or solve the problem.
We do not tune the nibs of fountain pens made by companies other than Nakaya Fountain Pen.
Ink may seep from the nib of a fountain pen due to factors such as vibrations or temperature changes, which cause the air inside to expand. Ink may also ooze from the heart-shaped breather hole when the nib and feed are tightly attached. This does not mean your fountain pen is broken, and it can still be used. If the seeping ink bothers you, feel free to wipe it off.
If you find that too much ink is seeping out and it’s bothering you, tuning the nib can help regulate the ink flow to some extent. Please feel free to contact us for assistance.
Please consult with us so we can assess whether repair is possible.
Unless you contact us within one week of receiving your pen, we generally cannot make additional modifications to a nib that has already been purchased. Please contact us, as any nib replacements will be handled as paid services.
Yes, it’s possible to replace the Music nib with another nib size and vice versa. As the Music nib is a special pen nib, please contact us for such details as the procedure for replacement.
The gold nib may recover if polished with a commercially available metal polishing cloth. If polishing does not improve the condition or if the nib has a plated coating, please contact us for further assistance.
We will inspect the fountain pen in person and provide the necessary assistance, so please contact us first.
Yes, you can convert your purchased fountain pen into a ballpoint pen by purchasing a ballpoint pen unit. For more information on the conversion process, please feel free to contact us.
* Please note that it is NOT possible to convert a ballpoint pen into a fountain pen.
To ensure usability, we use a four-start thread in almost all of our fountain pen models. If the line or pattern does not match, try rotating your fountain pen from a different starting position. You will find the correct point where the line or pattern matches perfectly.
Yes, it is normal because our fountain pens are designed in that way.
Air bubbles on the grip section do not affect the writing or performance of your fountain pen. However, if they are bothersome, please feel free to contact us.
No, additional modifications cannot be made. Please place a new order. For details, please contact us.
Yes, replacement is possible if you purchase a new clip or roll stopper. For details on the procedure, please contact us.
The roll stopper cannot be installed, but a roll stopper pin can be added. Please contact us for more details.
No, we kindly ask our customers to refrain from bringing their fountain pens directly to our company. Please contact us via our website or email regarding repair services.
Yes, we keep your handwriting chart, and we can tune the nib of your new fountain pen to the same specifications as we did for your previous one.
The way of holding a pen and writing with it varies enormously from person to person. Among a wide variety of writing implements available, only fountain pens can provide a writing experience tailored to each individual.
In hopes of offering a fountain pen that is suited to the writing style unique to each customer, we make tuning based on the handwriting record of each customer before delivering a fountain pen.
One of the characteristics of our fountain pens is the four-start thread, which has four thread grooves that start at every 90 degrees and allows users to close the cap quickly with the smaller number of turns.
We hope that the fountain pens produced by us will be used as part of the hands of our customers.
Select the length, diameter, and model of the pen barrel from the available options. If you want to order an urushi lacquered fountain pen, you can choose from the available colors and motifs, or you can place a design order for a fountain pen designed to your specifications. The nib is available only in 14k gold. Please choose the nib size.
Please contact us for details on the procedure for customization or placing a design order.
When selecting a nib, the most important factor is to choose the line size that suits your writing needs. However, we recommend that new customers start with a medium-sized nib.
You can check the page explaining nibs to find various writing line sizes, or you can contact us for detailed information.
Our fountain pens are made to order, so we cannot accept requests to cancel an order after payment, issue a refund, change specifications, or return the delivered fountain pen.
If you are purchasing a fountain pen as a gift, please feel free to contact us, and we can send it directly to the recipient’s address. Please note that we do not offer gift-wrapping services.
We can provide a receipt upon request.
Please contact us for other details.
Shipping fees are the responsibility of the customer, and any tariffs or customs duties that may be charged in some countries will also be the customer’s responsibility.
Basically, your goods will be shipped via international speed mail (EMS).
The guide of EMS fee
-Asia (inc. Guam, Saipan): US$40.00
-Oceania, the Middle and Near East, North, South, and Central America, Europe, Africa: US$60.00
No, please note that we only accept inquiries via email.
We do not have any company-operated stores or showrooms, so we kindly ask that customers refrain from visiting us for company or factory tours.
Hold a fountain pen so that the engraved side of the nib faces upward. We recommend holding a fountain pen at an angle at which it is held relatively flat (about 45 degrees to 60 degrees) because ink seeps out well at such an angle.
When you use a broad or broader nib, in particular, keep in mind to press the pen point of your fountain pen in parallel with the paper in order to prevent ink skipping.
Furthermore, users do not need to apply a firm pen pressure when writing with a fountain pen. Application of a firm pen pressure may cause the slit of the nib to spread or the ends of the nib tip to be out of alignment with each other.
Using a fountain pen frequently is synonymous with taking good care of it. When you are concerned about paper fiber or dirt sticking in the nib, wipe the nib with a soft cloth or wash it.
Close the cap tightly in order to prevent ink from drying except when you are using your fountain pen. If ink dries off, you will not be able to write with your fountain pen, or it may be difficult to clean it at home.
Strong vibrations may cause ink to ooze out. Therefore, close the cap tightly, and put your fountain pen in the attached pen pouch or a pen case of your choice so that your fountain pen will not be damaged when you carry it with you. We recommend that you keep the nib facing upward as much as possible when carrying your fountain pen with you.